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What makes Lux the best property management company in Portland for me?

We are a boutique property management company that takes pride in every one of our properties. Our high standards for our properties means we attract like renters who take care of your home and are in constant communication with us if there are any problems or improvements that can be made!

Do you specialize in short-term rentals or also manage long-term?

We specialize exclusively in furnished rentals and manage both short-term vacation rentals and well as month to month rentals. We do not manage unfurnished long term rentals. 

What is your average review rating?

Our listings average nearly 5 stars!

How much do you charge?

All new clients pay a one time new client onboarding fee of $250

Flex rental management: 15% of gross monthly rent. Photography charged at market rate.

Short term vacation rental Airbnb management: We operate on a percentage-based model aligned with performance. Our management fee is 20% of gross booking revenue. Photography charged at market rate.

What is included?

We are a full service company and many of our clients reside out of the state or the country. We handle every aspect of managing your income properties including listing creation and optimization, dynamic pricing, guest communication, booking management, cleaning coordination, restocking essentials, 24/7 emergency response, and regular property inspections.

How does the cleaning between stays work?

Cleaning between Airbnb guests are automated through our scheduling app Turno and the guest covers the cleaning fee. We work exclusively with vetted, professional cleaning teams. Each cleaning is guided by a detailed checklist, includes quality control inspections, and ensures the property is reset to a five-star standard every time.

For Flex Rentals, the client pays for the first 3 hours of cleaning and any cleaning beyond the 3 hours will be charged to the tenant.

What are the terms of the contract?

Clients must give one month’s notice before terminating the contract.

Can I use my own property?

With Airbnb, using your own property is simple; you simply check the calendar and block out the dates you will be using it for. For flex rentals you can stay anytime if there is no tenant. If there is a tenant then we recommend staying with friends or getting an Airbnb yourself.

How does landscaping work?

Lux does not provide landscaping but we have a lot of great contacts to recommend and connect you with for landscaping needs.

Who takes care of maintenance?

Lux will handle basic tasks such as changing light bulbs and smart lock batteries. More extensive tasks that require outsourcing will be communicated with, and paid for by, the client.

Do you charge for cleaning, supplies, or maintenance separately?

Guest-paid cleaning fees cover turnover costs. Supplies are invoiced to you 3 times per year. Maintenance is billed at cost to you except for minor repairs which are done free of charge to you.

How many short-term rental properties do you currently manage?

We currently manage about 100 short-term rental properties in the greater Portland metro area, Mt Hood, and the North Oregon coast.

How do you market my property?

We exclusively use Airbnb for short term rentals and they reward us for this by promoting us in their listings. 

For month to month “flex rentals” we market on all main platforms such as Zillow, Apartments.com, Trulia, Hotpads, etc. A lot of our marketing comes from networking and word of mouth. We work with film production companies to house the cast and crew, international advertising agencies that need housing for out of town and traveling employees, and other companies with headquarters in Portland that reach out to Lux first for their month to month rental needs.

Do you optimize listings for visibility?

Yes — we have been managing short term rentals for over a dozen years and know how to keep our properties in the top 1 percent. 

How do you price the rental?

We use advanced dynamic pricing software combined with local market expertise to adjust rates daily, maximizing occupancy and revenue.

What is your average occupancy rate across your portfolio?

Our portfolio averages around 95 percent annual occupancy, consistently outperforming the local market average.

Who pays for utilities?

The homeowner has utilities in their name and pays for utilities.

How does bookkeeping and payments work?

We are working on getting an owner’s portal up and running. In the meantime we currently use e-mail for invoices, monthly statements with PnL and all other bookkeeping communications.

What is the timing for your onboarding process?

For Lux Property Management the onboarding process can be as quick as one week! We would sign the contract, finalize any additional items (keys, maintenance, etc), we’ll schedule a cleaner, get photographs taken, and then we’ll be all set to start listing your property! Otherwise, timing for onboarding can be dependent on your needs or your property’s needs in finalizing.

How and when will I receive payouts?

Airbnb sends you payments directly after the check in of each guest. 

Do you provide monthly reports or owner dashboards?

Airbnb provides this to you directly!

Do I need to make any updates to my insurance?

Yes, you will need to call your insurance and let them know you will be renting out your home and see if there are any further actions you need to take.

Are you licensed, insured, and bonded?

Yes — we maintain all required business licenses and carry commercial liability insurance. 

How long do people typically Flex rent for?

While flex renting is month to month and can range from one month to 11 months, renters will stay for about 4 months on average.

Do you offer guest support 24/7?

Yes — guests can reach us anytime, day or night.

Do you provide concierge or add-on services?

Yes — we can arrange early check-in, late check-out, curated local experiences, and custom requests.

How do you handle guest communication (before, during, and after a stay)?

We respond to all guest inquiries, provide detailed pre-arrival instructions, remain available 24/7 during the stay, and follow up after departure to ensure satisfaction and encourage positive reviews.

How do you handle guest reviews and disputes?

We address any guest concerns immediately to prevent escalation, and work with platforms to resolve disputes fairly.

How do you handle poor guest behavior or damage claims?

We respond immediately, document the incident thoroughly, and handle all claims through the platform or insurance.

How frequently will you update me on performance and issues?

We let our clients enjoy the fruits of our labor and only involve clients when necessary.

Do I have control over blackout dates or minimum stay policies?

Yes — you set your preferences, and we implement them.

How do you manage maintenance requests or emergencies?

We have a network of reliable local contractors on call 24/7. Urgent issues are addressed immediately, and routine maintenance is scheduled to minimize guest disruption.

Do you perform regular inspections of the property? How often?

Yes — we perform visual inspections after every guest departure and conduct full in-person property regularly. Our cleaners are trained to report any issues discovered after a guest checks out.

What systems do you use for key exchange or smart locks?

We use virtually every brand and model of smart lock across our portfolio of short term rentals. This eliminates key handoffs and improves security.

Can you provide references from current or past property owners.

We respect the privacy and value the time of our clients and naturally do not share their info with prospective clients.  We have Google reviews for this reason. 

Do you handle permit applications, renewals, and local tax collection?

Owners handle permit applications and renewals directly. Airbnb collects and remits payments directly. 

Are you familiar with local short-term rental laws and HOA rules?

Absolutely — we stay updated on all municipal regulations.

How do you screen guests to reduce risk?

We require verified profiles, government-issued ID, and positive review history. Additional screening is performed for higher-risk bookings.

Do you have liability or property damage coverage?

Yes — we carry commercial liability coverage and enroll all bookings in a damage protection program.