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What makes Lux the best property management company in Portland for me?

We are a boutique property management company that takes pride in every one of our properties. Our high standards for our properties means we attract like renters who take care of your home and are in constant communication with us if there are any problems or improvements that can be made!

How much do you charge?

All new clients pay a one time new client fee of $200

Flex rental management: 15% of gross monthly rent. Photography charged at market rate.

Short term vacation rental Airbnb management: 20% of gross monthly rent. Photography charged at market rate.

What is included?

We are a full service company and many of our clients reside out of the state or the country. We handle every aspect of managing your income properties.

How does the cleaning between stays work?

Cleaning between Airbnb guests are automated through our scheduling app Turnoverbnb and the guest covers the cleaning fee. For Flex Rentals, the client pays for the first 3 hours of cleaning and any cleaning beyond the 3 hours will be charged to the tenant.

What are the terms of the contract?

Clients must give one month’s notice before terminating the contract.

Can I use my own property?

With Airbnb, using your own property is simple; you simply check the calendar and block out the dates you will be using it for. For flex rentals you can stay anytime if there is no tenant. If there is a tenant then we recommend staying with friends or getting an Airbnb yourself.

How does landscaping work?

Lux does not provide landscaping but we have a lot of great contacts to recommend and connect you with for landscaping needs.

Who takes care of maintenance?

Lux will handle basic tasks such as changing light bulbs and smart lock batteries. More extensive tasks that require outsourcing will be communicated with, and paid for by, the client.

How do you market my property?

For month to month “flex rentals” we market on all main platforms such as Zillow, Apartments.com, Trulia, Hotpads, etc. A lot of our marketing comes from networking and word of mouth. We work with film production companies to house the cast and crew, international advertising agencies that need housing for out of town and traveling employees, and other companies with headquarters in Portland that reach out to Lux first for their month to month rental needs.

Who pays for utilities?

The homeowner has utilities in their name and pays for utilities. Tenants will pay an extra $100 in addition to their base rent for utilities.

How does bookkeeping and payments work?

We are working on getting an owner’s portal up and running. In the meantime we currently use e-mail for invoices, monthly statements with PnL and all other bookkeeping communications.

What is the timing for your onboarding process?

For Lux Property Management the onboarding process can be as quick as one week! We would sign the contract, finalize any additional items (keys, maintenance, etc), we’ll schedule a cleaner, get photographs taken, and then we’ll be all set to start listing your property! Otherwise, timing for onboarding can be dependent on your needs or your property’s needs in finalizing.

Do I need make any updates to my insurance?

Yes, you will need to call your insurance and let them know you will be renting out your home and see if there are any further actions you need to take.

How long do people typically Flex rent for?

While flex renting is month to month and can range from one month to 11 months, renters will stay for about 4 months on average.